Shipping & Returns

TotallyToyz.com will gladly exchange, credit or refund your purchase of any TotallyToyz.com merchandise returned within 30 days of the shipping date, excluding shipping & handling charges. Packages returned "unclaimed" will receive a refund in the amount of: amount paid minus shipping, return shipping and all cost incurred by Totally Toyz. To return by mail, please send prepaid via UPS or insured USPS. Be sure to include your name and address on the package (we will not accept any packages without a return name and address). Allow 2 weeks for processing. DVD, video, audio, software media and electronics must be returned in their original, unopened packaging for a refund (damaged or defective DVD, video, audio, software media and electronics may be exchanged for the same merchandise only, must be returned within 15 days of the shipping date, and must include the original packing slip). Certain restrictions apply. Please contact TotallyToyz.com Customer Service at customerservice@totallytoyz.com for details.

Returns of holiday costumes, accessories and d้cor items must be returned within 15 days of the shipping date in their original, unopened packaging. All items must include the original packing slip and have all original tags attached.

Send returns and/or exchanges to:

TotallyToyz.com
742 Case Ave.
Elyria, OH 44035

Should you wish to return and/or exchange for new merchandise, please follow our instructions below:

To prepare your return:

• Please use the original packaging or a strong corrugated box.
• To expedite your return and/or exchange, please insert the packing slip.
• Pack and tape your package securely.
• Affix the return shipping label (if provided), including your return name and address.
• For tracking purposes, it is important that you ship your package via United Parcel Service (UPS) or insured Parcel Post. (C.O.D. will not be accepted.)

Thanks for shopping at TotallyToyz.com!

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